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The steps mentioned above have strictly defined completion times, both for the supplier and the Buyer/QA. The default reaction times are shown in the table below:
| Step | Completion Time |
|---|---|
| D0 | - |
| D1-D3 | 1 day |
| D4 | 7 days |
| D5-D6 | 14 days |
| D7 | 25 days |
| D8 | 30 days |
In specific cases, these completion times can be manually adjusted by the Buyer/QA.
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Upon receiving an email notification about the creation of a new complaint, the supplier clicks on the link to be directed to the login screen of the Nextbuy platform.
After entering their login and password, the supplier is taken to a view with a list of complaints that have been submitted to their company.
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- D1 - new complaint. Steps D1 to D3 are awaiting completion by the supplier.
- Status color also matters:
- Orange - the deadline for completing steps D1-D3 has not been exceeded.
- Red - the deadline for completing steps has been exceeded.
- Green - the steps have been accepted by the recipient.
COMPLAINT HEADER
By clicking on the complaint name, the supplier is taken to the detailed view of the submission. The header view is divided into 5 sections:
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