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- D1 - new complaint. Steps D1 to D3 are awaiting completion by the supplier.
- Status color also matters:
- Orange - the deadline for completing steps D1-D3 has not been exceeded.
- Red - the deadline for completing steps has been exceeded.
- Green - the steps have been accepted by the recipient.
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CLAIM HEADER
By clicking on the complaint name, the supplier is taken to the detailed view of the submission. The header view is divided into 5 sections:
- Basic Information - includes the reason for the complaint, the complaint number, and the relevant order number.
- Complaint Claim Details - contains detailed information about the item/service being complained about, including the delivery date concerned.
- Attachments - contains links to documents/photos attached by the QA team, showing the reason for the complaint.
- Costs - if the complaint involves additional costs to the supplier, such information will be presented here.
- Final Claim Deadlines - contains information about the deadlines for providing the necessary data for the steps in the complaint process.
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