Historia strony

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The information available in the complaint header is not editable by the supplier - it is for informational purposes only. To start the complaint process, the supplier must navigate to the D1 tab.

STEPS D1-D3 - Starting the Complaint Process

After navigating to the D1 tab, the supplier is asked to fill in the information about the team members who will participate in the complaint process from their side.

To start adding team members, click on the 'pencil' icon:

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To add another team member, click on the '+' icon and fill in the required details such as:

• First Name
• Last Name
• Position
• Email
• Phone
• Department

To save the entered data, click on the green 'checkmark' icon.

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After filling in all the personal details of the team members involved in the complaint process, the supplier should proceed to step D2.

To start entering data, similar to step D1, click on the 'pencil' icon.

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The form is divided into four sections:

1. What? - The supplier should confirm which component/product/service the complaint pertains to.
2. Where? - The supplier should confirm the location related to the complaint.
3. When? - The supplier should indicate the date of the reported complaint.
4. How Big? - If the complaint is related to incorrect dimensions of the component.

After filling in the sections related to the complaint, the supplier should proceed to the form for step D3.

Step D3 contains three sections that the supplier should fill in concerning the conducted complaint:

1. Material at the owner's location
2. Material at the supplier's location
3. Material in transit

Entering data in all sections is mandatory - without this, the system will not allow submitting steps D1-D3 for approval by the Buyer/QA.

Important:

If no actions will be taken regarding a specific location/transit in the context of the conducted complaint, the section should be filled in with the following entries:

• Status - Select 'Not Applicable'
• Description - Manually enter 'Not Applicable'
• Completion Date - Leave the field blank
• Team Member - Leave the field blank

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After correctly filling in the data, the supplier submits steps D1-D3 for approval by the Buyer/QA. To do this, click on the  Image Added button.

Now the process is awaiting approval by the Buyer/QA. If the person responsible for the complaint reviews the content of steps D1-D3 and approves them, the system will notify the supplier of the decision via email. The status of the complaint will be changed, and the supplier can proceed to fill in steps D4-D5.

If the Buyer/QA decides to reject steps D1-D3 and request changes, the system will send such a notification to the supplier via email. The status of the complaint will be changed accordingly.

A comment on the decision along with any possible attachments is now available for the Supplier by clicking the 'view' button and navigating to the 'History' tab and clicking on the 'paperclip' icon.

This window contains the comment on the Buyer/QA's decision and presents a list of attachments added to the decision.

After reviewing the content, the supplier should make the corrections indicated by the Buyer and resend steps D1-D3 for re-approval by clicking the 'submit' button again.