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Now the process is awaiting approval by the Buyer/QA. If the person responsible for the complaint reviews the content of steps D1-D3 and approves them, the system will notify the supplier of the decision via email. The status of the complaint will be changed to , and the supplier can proceed to fill in steps D4-D5.
If the Buyer/QA decides to reject steps D1-D3 and request changes, the system will send such a notification to the supplier via email. The status of the complaint will be changed accordingly to .
A comment on the decision along with any possible attachments is now available for the Supplier by clicking the 'view' button and navigating to the 'History' tab and clicking on the 'paperclip' icon.
This window contains the comment on the Buyer/QA's decision and presents a list of attachments added to the decision.
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