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- Percentage Contribution: If there are multiple sources of the problem, they should be listed and their percentage contributions proportionally assigned. Important! The sum of percentage points must equal 100% - otherwise, the system will not allow sending step D4 for approval.
- Problem Description: Here, the supplier must descriptively state what is or is not the cause of the problem.
- Complaint Causes: Options to select 'External/Internal'.
- Location: If it is possible to indicate the place where the problem originated, this field should be filled.2.Supplier's Decision - Complaint Rejection
- Supplier decision - rejection of claim - The supplier must decide whether to:
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