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The information available in the complaint header is not editable by the supplier - it is for informational purposes only. To start the complaint process, the supplier must navigate to the D1 tab.
STEPS D1-D3 - Starting the Complaint Process
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After reviewing the content, the supplier should make the corrections indicated by the Buyer and resend steps D1-D3 for re-approval by clicking the 
button again.
Step D4 - Root Causes
In this step, the supplier is asked to identify the root cause of the problem that led to the complaint. The view includes the following sections:
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- D4 Approved: The supplier proceeds to fill in steps D5-D6.
- D4 Rejected: The supplier should review the comments and make the necessary changes in the D4 form. After making the corrections, the approval process is repeated.
Step D5-D6 - Permanent Corrective Actions and Their Verification
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- D6 Approved: The supplier proceeds to complete step D7.
- D6 Rejected: The supplier should review the comments and make necessary adjustments in the D5-D6 form. After making the corrections, the approval process is repeated.
Step D7 - Preventive Actions
Step 7D focuses on preventing the recurrence of the problem (preventive actions). This stage is also known as the determination and implementation of systemic actions to prevent the recurrence of the same problem.
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