...
- D7 Approved: The supplier now waits for the complaint summary prepared by the Buyer/QA. Once completed, the supplier will be asked to approve this summary.
- D7 Rejected: The supplier should review the comments and make the necessary adjustments in the D7 form. After making the corrections, the approval process is repeated.
Step D8 - Summary / Team Efforts
The final step, 8D, involves evaluating the actions implemented in 7D and formally closing the actions and dissolving the team. Additionally, this step serves as a summary, documenting the results of the team's work in an 8D report and acknowledging the team's efforts. A PPM score is also assigned. This final step is completed by the Buyer/QA.
Upon completion of the summary, the supplier receives an email notification about the pending evaluation.
Supplier Actions:
- Log into the System: The supplier logs into the system and navigates to step 8D, where the evaluation form along with potential complaint costs are displayed.
- Review and Respond: After reviewing the evaluation, the supplier is asked to either accept or reject the summary.
Depending on the supplier's decision, they will:
- Approve: This confirms the supplier accepts the actions taken in steps D5-D7 and agrees to any associated costs (if specified). The complaint process is concluded.
- Reject: If the supplier has comments regarding the summary or potential costs, they should note them in a dedicated popup window. The complaint is then sent back to the Buyer/QA for review. After verifying the supplier's suggestions, the Buyer/QA sends step D8 back to the supplier for re-evaluation.
Approval Scenarios:
- D8 Approved: The supplier has accepted the complaint process summary.
- D8 Rejected: The supplier has rejected the complaint process summary.
Finally, if all steps have been approved and each step was completed within the specified deadlines, the status of the complaint is changed to 'Completed,' which concludes the complaint process.
Both the supplier and the Buyer/QA can download the complete 8D report in PDF format, print it, and submit it to the documentation department.
