General overview of 8D process
The general assumptions idea of the 8D process reduce from supplier perspective, is to conduct the complaint process to filling in with easy steps:
- fill the information at subsequent steps
...
- send it for approval
- after approval - move to next steps and fill required information further
- above process will repeat until step 8D
| Step | Responsible Party | Approval Party | Description |
|---|---|---|---|
| D0 | Buyer/QA | None | Initiation of a new complaint (filling in header data). The Buyer/QA sends the complaint to the supplier. |
| D1-D3 | Supplier | Buyer/QA | The supplier fills in the required information for steps D1-D3. After correctly filling in the information, they send steps D1-D3 to the Buyer/QA for approval. The Buyer/QA can either accept the steps or reject them and request changes in the selected tabs. |
| D4 | Supplier | Buyer/QA | The supplier fills in the required information for step D4. After correctly filling in the information, they send step D4 to the Buyer/QA for approval. The Buyer/QA can either accept the step or reject it and request changes in the tab. |
| D5-D6 | Supplier | Buyer/QA | The supplier fills in the required information for steps D5-D6. After correctly filling in the information, they send steps D5-D6 to the Buyer/QA for approval. The Buyer/QA can either accept the steps or reject them and request changes in the selected areas. |
| D7 | Supplier | Buyer/QA | The supplier fills in the required information for step D7. After correctly filling in the information, they send step D7 to the Buyer/QA for approval. The Buyer/QA can either accept the step or reject it and request changes in the tab. |
| D8 | Buyer/QA | Supplier | The Buyer/QA fills in the evaluation of the supplier and (if any) costs the supplier agrees to cover. Then Buyer/QA send step D8 to the supplier for approval. The supplier can either accept step D8, which will finish the complaint process, or reject it and request a correction in the evaluation or discuss about complaint costs. |
...
Entering data in all sections is mandatory - without this, the system will not allow submitting to submit steps D1-D3 for approval by the Buyer/QA.
...