General Assumptions
The general assumptions of the 8D process reduce the complaint process to filling in information at subsequent steps by selected individuals and to dedicated approval processes, namely:
| Step | Responsible Party | Approval Party | Description |
|---|---|---|---|
| D0 | Buyer/QA | None | Initiation of a new complaint (filling in header data). The Buyer/QA sends the complaint to the supplier. |
| D1-D3 | Supplier | Buyer/QA | The supplier fills in the required information for steps D1-D3. After correctly filling in the information, they send steps D1-D3 to the Buyer/QA for approval. The Buyer/QA can either accept the steps or reject them and request changes in the selected tabs. |
| D4 | Supplier | Buyer/QA | The supplier fills in the required information for step D4. After correctly filling in the information, they send step D4 to the Buyer/QA for approval. The Buyer/QA can either accept the step or reject it and request changes in the tab. |
| D5-D6 | Supplier | Buyer/QA | The supplier fills in the required information for steps D5-D6. After correctly filling in the information, they send steps D5-D6 to the Buyer/QA for approval. The Buyer/QA can either accept the steps or reject them and request changes in the selected areas. |
| D7 | Supplier | Buyer/QA | The supplier fills in the required information for step D7. After correctly filling in the information, they send step D7 to the Buyer/QA for approval. The Buyer/QA can either accept the step or reject it and request changes in the tab. |
| D8 | Buyer/QA | Supplier | The Buyer/QA fills in the evaluation of the supplier and the complaint and indicates (if any) the costs the supplier agrees to cover. They then send step D8 to the supplier for approval. The supplier can either accept step D8, which will conclude the complaint process, or reject it and request a correction of the evaluation or changes in the complaint costs. |